IT 2nd Line Support Technician
IT 2nd Line Support Technician
College location: East Surrey College (Redhill) and John Ruskin College (Selsdon)
Salary: £27,780
Hours: Full time (37 hours/week) 08:45-17:00 Monday - Friday
Ready to Take Your IT Career to the Next Level?
We are looking for a driven and forward-thinking 2nd Line IT Support Technician to join our growing IT team.
In this role, you’ll provide high-quality technical support that underpins teaching, learning, and day-to-day operations. You’ll work in a modern, cloud-first environment using tools like Microsoft 365 and Intune, while also supporting on-premise infrastructure.
This is a great opportunity for someone who enjoys problem-solving, embraces change, and wants to be involved in meaningful IT projects that make a real impact in an educational setting.
What You’ll Be Doing:
- Act as escalation point for 1st line, resolving complex issues
- Manage Microsoft 365 and Intune (devices, policies, deployments)
- Support and maintain core IT infrastructure (servers, networks, cloud)
- Administer users and security via Active Directory & Azure AD
- Monitor systems and proactively resolve issues
The successful candidate must have:
- 2nd line technical knowledge with excellent Troubleshooting and problem solving skills
- Understanding the support of Microsoft Windows Server and Desktop technologies
- Experience working within an education environment is desirable
- Computer based degree /MCSE or equivalent in computer engineering or relevant field is desirable
- Maths & English GCSE / Level 2 equivalent
If this sounds like you and you will enjoy working in a forward thinking, friendly, fast paced, changing environment with state of the art facilities, we would love to hear from you. In return, we offer a competitive salary, as well as staff benefits such a choice of two excellent pension schemes, a brilliant holiday package, free onsite parking and access to our fully equipped gym along with discounted in house Spa and Salon treatments.
*Applications will however be shortlisted on a rolling basis and we reserve the right to interview and appoint before this closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment. As much as we would love to respond to all applicants, due to the sheer volume of applications we receive we are unable to respond to all unsuccessful candidates. If you have not heard from us within 14 days of sending your CV, unfortunately you have not been selected for the position.
